First price is for the deposit and the second one is the full price of the statue.
If you want to do a payment plan, you have to pay the deposit with that option and then we will do monthly bills with the remaining.
If the statues comes out earlier than the estimated time, we will ask you to pay the remaining payment at that moment to not loose the order.
If you don’t use USD or EUR as your home currency, I will advise you to take CHF for your payments.
CHF is the main currency of the website; we calculate everything based on this. So, if you pay with any other currency than USD or EUR, CHF will be the cheapest one for you.
Yes, the price includes the shipping fees for Europe and the USA (non remote places) with taxes and customs included (you won’t have to pay anything more than what you paid).
For other countries, we will mail you the difference when the statue will be ready to be shipped. If you paid more, we will refund you that amount.
Deposit: You pay part of the price of the statue to reserve it and the remaining amount will be requested when the statue leaves production. You will have between 3 and 5 days to make the payment depending on the studios.
Deposit with invoice: You pay part of the price of the statue for the reservation and the remaining amount will be asked like this :
– When full payment is under 300, it will be deposit + 4 monthly bills (first month only deposit).
– When full payment is over 300, it will be deposit + 9 monthly bills (first month only deposit).
You will receive an invoice each month between the 15th and the 20th by email. By following the link there, you can make the payment. If the statue comes earlier, we will ask you the remaining payment at that moment.
Full payment: You pay the price of the statue in full with the shipping fees for Europe and the USA.
Yes, you can do that by contacting us. You need to know that we will ask you to pay for the storage 15.- for each box and each extra month.
Yes, we have different line of shipment. The included one is a tax free method for Europe and the USA by train or sea (takes around 70 days to reach you).
You can take the basic postal service or express one.
Those services are at a higher price, feel free to contact us before the shipment is done to check out those prices.
The most of our products will be distributed from our warehouse in China.
Our products are 24 hours under supervision from our warehouse. The products will be checked clearly before shipment and packed carefully with high secure.
Your order will be processed properly and efficiently. We will keep you always updated, and you will get a tracking number from us when the parcel is on the way to you.
For any order cancellation, no refund will be provided.
Sure, we will do our best to help you, as much as you follow the terms and conditions.
Let us clarify what will be done in which case:
Any break or lost package:
We will ask you to first file a claim to the transporter, as everything is shipped in a perfect state. Then, we will ask you for photos (we need photos of the box with the shipping label and of the broken statue in details.
When we have received all of this, we will contact the studio and check for what they can purpose us for the problem. All shipping, tax and duties costs are on the customer. We will take care of any payment for the replacement or repair.
Clean break:
Mostly the studios don’t help for these ones as they say that it can be glued. So, we will ask our customer to repair it themselves by gluing with strong glue.
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